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AI Voice Agents: The Future of Always-On Customer Conversations

NM
Nagarajan MaheswaranFollow

Senior Project & Programme Manager | PMP | PSM I | CSPO

Strongly agree with this perspective — and credit to Maulik Bhansali for articulating it so clearly.

Most enterprises already have the data, tools, partners, and budgets — yet AI stalls because leadership intent, ownership, and operating models don’t change. AI can’t be bolted onto old ways of working.

The programs that succeed start with better leadership questions, not better models:

  • What decision will this change?
  • Who owns the outcome?
  • What process must be redesigned?

By 2025, it’s clear: AI strategy is business strategy. The real differentiator is how decisively leadership is willing to act.

Originally shared on LinkedIn

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